Here at Low Carbon Energy Centre in Dorset we believe in going that extra mile. We not only pride ourselves on the quality of our work, we place great emphasis on customer service. Don't just take our word for it..............here are just a few of the letters we have received from satisfied clients in recent years.
Thank you for your kind, prompt and painstaking approach to investigating and rectifying the problem with my solar hot water system - it's great to have a reliable source of hot water once again.
It was a pleasure to meet you both and I shall not hesitate to make contact again, if I need anymore of your expert help in the future.
We would like to say how impressed we were by the efficiency and helpful attitude of your two installers - a credit to your company.
Our thanks for your assistance.
All done in one day and everything seems to be working fine. The reference from Which Local that I sent you in early August was true. Your guys have done an excellent job and cleared up well behind them. I shall also be adding to the Which Local recommendations.
Thank you again for such and excellent service.
"I am writing to thank you and your team for the efficient and courteous service you provided in respect of the installation of my Signature 5 stove. You provided an elegant solution to the specific circumstances and I am enjoying both the additional warmth and the improved visual appearance of my fireplace.
The various members of your workforce were consistently polite showed attention to detail and were thorough about clearing up which I very much appreciated."
"With reference to the recent "Villager Esprit" woodburner installation, I feel I must write and compliment your company and employees on the exceptional work carried out.
From our initial interest and visit to the showroom we received nothing but courtesy and help. Any query we raised was always met with a positive response from Caroline where it was no trouble to find an answer to the query, (no pushy sales patter).
Several discussions were made with Richard regarding the best way to carry out the installation which included several changes of mind on our part, but at all times we were made to feel that the most important thing was that the finished result was what we wanted, which incidentally was exactly how it ended.
An excellent installation job was carried out by Robin, exactly as stated in your conditions. i.e. all work spoil removed a good clean job and no mess to clear up afterwards.
The courtesy and help shown by all was a pleasure that is sometimes hard to find these days, and I would not hesitate to recommend your company."
"The heating system installed has been excellent, Low Carbon Energy Centre designed a "mixed economy" system with solar hot water, air source heat pump and wood burning stove with back boiler. Because our house is a grade 2 listed 18th century cottage we were unable to have solar panels on the roof and are instead out of the way 35 meters down the garden, the insulated pipe installed to transfer the hot water had been superb, meaning that I regularly get hot water over 65 degrees C when the sun is shinning. During April I received 81% of my water heating from the panels, the hot water tank will retain sufficient heat for 48 hours to allow a hot bath/shower to be had even when the sun has not been shinning. We have moved from household energy bills of £160 per month to less than £80 per month. The system has been designed to maximise the free energy of the sun and cheaper energy of the wood burner before the air source heat pump kicks in as a back up, which has allowed us to have a greener heating system whilst continuing to live with the same lifestyle".
Mr Tom Wilkinson.
''We are delighted with the wood burner that we purchased from the Low Carbon Energy Centre.
From the first phone call enquiring about having a stove fitted to their final visit to light it the LCEC have been very friendly, knowledgeable and professional. The initial quote was very competitive and their level of customer service throughout was of an exceptionally high standard. The LCEC installed a signature 7 inset wood burner and a limestone fireplace surround and did so with the minimum of fuss leaving the area as clean and as tidy afterwards to when they started.
The aftercare service from the team also showed that they value the customer and I would recommend their organisation to anyone wanting a wood burner.''
Mr Darryl Rees.
"A very big thank you for a professional service installing our wood burning stove. All staff have been courteous, helpful and even gone the extra mile. We are really enjoying our gorgeous stove.
We would like to wish the company the greatest success. Well Done!"
Monica Young & Geoff Harding.
"May I express our thanks and gratitude for the considerate and efficient manner in which the solar hot water installation was completed and commissioned by your Company.
Your fitters met our requirements to minimise intrusion by the plant into our airing cupboard and the pipework installation is very neat.
We have turned off our gas boiler and are enjoying adequate hot water for showering and domestic cleaning.
The MCS installer certificate has been received and we have been advised that payment of the Grant will be forthcoming shortly.
We would not hesitate to recommend your Company to anyone interested in reducing the carbon footprint of their home."
A T Scutt.
"We are delighted with the service we received from you. Your workmen were very polite and helpful, and the installation of our Morso woodburner went smoothly, and you kept to the schedule and price you had offered us.
The work involved pipework, replacement of radiators and thermostatic valves, as well as the provision of a slate hearth and new brickwork. We have been very pleased with it all, and will be happy to use your company again."
Mr & Mrs Prewett
"Thank you for your letter dated 23rd July 2010 in which you sent to us the J plate and maintenance manual following the recent installation of our Economy 7 wood burning stove.
We have been very pleased with the service we have received and would not hesitate to recommend the company to our friends and family.
Mr. and Mrs. Neil and Suzanne Cross.
"We are very pleased with the system and the way you carried out the installation. I will certainly recommend you to friends.
Thanks for you help."